4 Simple Ways to Personalize Your Hotel Customer Service
The quickest and cheapest route to improving your hotel's experience is not in the investment of new trendy gadgets, revamping your hotel furniture from top to bottom, or hiring more staff members.
The real key to giving your customers a pleasant stay is in making them feel at home, which you can do by personalising your customer service. And you won't need to re-mortgage your house to make it happen either – here are just a few easy ways.
Flight Delay? Upgrade Your Guests
Flight delays seem to be more common than ever. With thousands upon thousands of flights taking off every minute of the day, it's not unique to find a group of guests arriving shattered, cranky, and frustrated. Why not give them a free upgrade?
The cost of upgrading someone is absolutely minimal – just a little admin work and you've got happy (and returning) customers as well as word of mouth aplenty. It's a great way of marketing your business and ensuring you get some fantastic reviews on places like TripAdvisor.
(Read more at: Ehotelier.com)