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Booking or not Booking

2013-11-21

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Are clients aware that the hotels that appear in their searches are classified according to the size of the commission Booking receives on the amount of the reservation?

Can the hotelier supplement its CRM with customers' personal data sent by Booking? Not really, recognizes the site, under the pretext of preserving the confidentiality of private information. Where is the line between discretion and trademark protection?

Does the hotel run the risk of losing some of the value of its business? Booking does not feel affected by this problem for which it is nevertheless directly responsible. In losing the direct relationship with its clients, the hotel weakens the value of its business.


More information at http://www.hospitalitynet.org/news/154000320/4062927.html