Excellent Customer Service Is the Cornerstone for Hotels
Customer service is an internal and integral part of the processes of each hotel. If there's any place where customers are likely to be paying attention to the type of service they receive, it's within the hospitality industry. A job as a hospitality service provider is to maintain customer happiness and satisfaction. Keep your customers at the forefront of your operational plans to hold your hospitality business afloat.
Gone are the days when customers were happy just receiving "please" and "thank you" or getting service with a nice smile. Although those go into the recipe for proper etiquette, it's just not enough. Pleased customers are looking for a memorable experience and dynamic service where it counts. To be on the receiving end of customers' satisfactory ratings in surveys and among their network, anticipate their needs and be able to have your staff deliver accordingly.
More details at ehotelier.com