How to Improve Your Hotel's Memorability
As a hotel owner, it's essential to create spaces that guests will love, remember, and want to return to as soon as they can. Providing a top-quality experience for your guests is absolutely critical when you run a hotel, and there are a number of ways you can do so.
Whether you're just starting out or you've been in business for years, there are always ways to improve the memorability of your hotel-check out our helpful tips about how you can create unforgettable spaces.
Hire the Right People
The first step in making sure your hotel is memorable for your guests is by hiring the right people. No one likes staying at a hotel where the staff is unfriendly, unhelpful or rude.
Having a rigid hiring process and a good system of checks and balances to make sure that your customer service is top notch does more than almost anything else you can do to create a memorable hotel experience for your guests.
Hire hotel staff who are courteous and accommodating to guest requests. Make sure staff members are willing to go the extra mile to make sure your guests have an amazing time at your hotel.
Schedule regular performance reviews to make sure all of your workers are on the same page as you are.
(Read more at: eHotelier.com)