Hyatt CEO on Bringing Humanity Back to Hospitality
For hotel CEOs these days, the phrase “high tech enabled by high touch” has become an essential part of explaining how they try to do business in the age of smartphones, iBeacons, and mobile check-in. It’s not enough just to have free Wi-Fi (which Hyatt announced in December), it’s using that technology to connect guests with the brand in ways that improve every aspect of their stay from booking to sharing details about their trip once they’ve left.
Hyatt is in the midst of building out its select-service products globally, growing its lifestyle brand Centric, and testing out the sharing economy.
Mark Hoplamazian has been CEO of Hyatt Hotels Corporation since 2006, shepherding the company through the challenges of a global financial meltdown and into the current period of global expansion. We spoke with him earlier this month about how Hyatt attempts to create a better guest experience.
(Read more: Skift.com)