培训动态A mobile app or a mobile-optimized website? After some in-depth research, we here at Leonardo bring you a two-piece blog listing the pros and cons of each mobile platform and explain why one is the better choice for your hotel.Working together to reach new audiences, responding to customer concerns and bringing the next big guest-pleasing innovation to life all add to that value.Traveler reviews have had a disruptive effect on traditional rating systems, making a well-run budget hotel as likely to receive a five-star rating as an ultra-luxury hotel. Whether it’s circles on TripAdvisor, happy faces on Travelocity or stars on Google, Expedia, Yelp and Facebook, traveler ratings are shaped less by luxury features than by how well a business meets expectations.
2014-06-13It is extremely important for hoteliers to integrate their business into the mobile domain in order to remain competitive. Hotels must find creative ways to reach, and engage, guests through their mobile devices to not only stay top of mind, but to create more opportunities for additional revenues.Today the travel supply chain has become highly fragmented, crowded and complex with suppliers of hotel rooms, airline seats, tour packages and cars existing alongside intermediaries.