培训动态Hospitality industry is known for providing exceptional guest experience. For your small independent hotel, losing a guest to your competitor would be a nightmare. Getting guest service right is not just about ensuring a decent night’s sleep, it starts even before the guest checks in, and remains even after departure.TripBarometer 2015 (Global) – Global Travel Economy
2015-03-17Let’s face it: first impressions count. And when it comes to finding a hotel, review sites can have a huge impact on whether a prospective customer decides to book with you or not. But despite all of this, many hoteliers don’t have time to manage the comments that are left on these review websites.