培训动态

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培训动态

You're far too busy cleaning your property, welcoming guests, and managing reservations to focus on managing your online reputation. However, your online presence is absolutely imperative to attracting new guests, especially in this day and age.

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2015-02-12

Skift recently spoke with Humler, president and COO of The Ritz-Carlton, about the technology's role in a luxury service environment, strategies for activating employees, its social media efforts, and the sociopolitical issues that impact the hospitality industry.

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Gamifying Your Hotel Loyalty Program

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Valentine’s Day will soon be here, and according to some experts, the emotionally-charged occasion is second only to Christmas when it comes to consumer spending.

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9 Advices for Hotel Ancillary Revenue

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New York University and global online reputation management provider TrustYou have released the results of a study on the role of reviews in the travel planning process. The study examined the preference of consumers when using reviews to make travel purchases, evaluating their time investment, confidence/trust, and mobile experience. Specifically, the study compared user experiences with review summaries versus traditional full text reviews.

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The massive shift from desktop to mobile and tablet devices continued its rigorous pace.

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Perhaps 2015 will present the perfect opportunity for hoteliers to return to the era of “rate disparity,” or at least to “selective” rate disparity.

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Do you want to add something to your online marketing? Trying new things can be fun and refreshing, for both you and your audience.

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