培训动态

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培训动态

customer service = the "cheerful giving of attention"

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Hotels in the Asia Pacific region recorded mostly positive results in the three key performance metrics when reported in US dollar constant currency, according to Q1 2016 data from STR.

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PwC's Consumer Intelligence Series interviewed 1,026 business and leisure travelers to understand how their preferences influence investment priorities for the world's leading hotel loyalty programs.

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How to boost hotel's midweek occupancy and revenue? Lower rates or adding value?

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How to write review responses that will get your hotel more bookings?

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Whether you’re just starting out or you’ve been in business for years, there are always ways to improve the memorability of your hotel-check out our helpful tips about how you can create unforgettable spaces.

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Participants in this virtual roundtable divulge some under-the-radar trends that might change the guest experience in 2016.

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Travel from Asia is booming – and will only increase in the years ahead. According to a recent report from the Boston Consulting Group and TripAdvisor, by 2030 more than 50% of growth in global travel traffic will come from the Asia-Pacific region.

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I'm usually not a fan of companies that send as many emails as Hotels.com – because some travel companies send a LOT – but Hotels.com has well and truly sucked me in with its email strategy.

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The 2016 outlook for the global hotel industry is Stable as favorable travel trends and stable financial policies should allow most issuers to operate within Fitch's rating sensitivities.

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