Steps to Improving Customer Service in Hotels
Customers are definitely the most important stakeholders in hotel business. If your hotel does not offer quality services to its customers they will find an alternative hotel that serves them well and in due time you may have to close down due to lack of customers. Here are 11 viable steps that will help your hotel to improve the quality of its services to customers.
1. Online services
The world has become a global village and the internet is becoming its economic hub. It’s important that the hotel should not limit its services to its premises; it should also offer online services and stay in touch with its customers in the online platform. Services such as online booking, customer care and online car hire services should be availed online to improve the quality of customer service.
2. Invite customer suggestions
In order to know what would serve the customer needs best; the hotel must be in contact with the customer. Their suggestions should be listened to with sobriety and their complaints attended to. At least a suggestion box should be strategically put a point where customers can note them.
(Read more at: Hotelnewsresource.com)