Upselling is Good for Your Hotel
One of your regular customers comes into your hotel bar and asks your barman for a whiskey and coke, your barman notices that the customer is looking a bit down and ask, “Do you want me to make it a double.”
A husband calls your hotel to book a weekend stay for himself and his wife; your receptionist ask him has he booked your hotel for a special occasions and he replies, “it’s our wedding anniversary,” your receptionist asks, “Sir would you like me to arrange for a bottle of champagne be brought to your bedroom on arrival.”
The above anecdotes are all really great examples of hotel staff up-selling to guests. In this blog I will explain all the advantages and benefits up-selling can bring to your hotel and provide you with information on how to up-sell to your guests.
(Read more at: Hospitalitynet.org)